Shipping & Returns

SHIPPING PROCESS

Order processing takes place from Monday through Friday.

DOMESTIC ORDERS (USPS STANDARD/PRIORITY SHIPPING)

Orders shipped to the western U.S. can be expected within 5-7 business days. Orders shipped to the Eastern U.S. generally take 2-5 business days. All delivery times are estimates. The total time needed to deliver your package may be longer. Claudia Colombo, Fabula Inc. is not responsible for delays in delivery due to the forces of nature and events beyond our control. Once your order is fulfilled and shipped, we cannot change the address or refund you if you need to change the final destination. Please note DELIVERY ATTEMPTS policy.

P.O. BOXES

Claudia Colombo cannot ship orders to a P.O. Box

Additional State Shipping Charges: Residents of Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands may incur additional shipping charges. We cannot guarantee timely shipping to these locations.

INTERNATIONAL ORDERS

You can reach out to us via email if you are interested in purchasing our products and we will invoice you directly.

NOTE: International orders are subject to additional shipping and handling charges. Additional taxes and customs charges are the responsibility of the customer. These charges vary from country and are charged when your package reaches its destination country. We recommend that customers contact their local customs office for details on how these charges are assessed and applied. Packages that are returned due to unpaid duties and customs will be charged an additional shipping fee. If we can’t return your package you will only be refunded for the products that you didn’t receive, however will be charged an inconvenience fee deducted from the total amount paid. Shipping costs and fees are not refundable.

DELIVERY ATTEMPTS

The rules of USPS apply that shipping is the sole responsibility for the customer to provide a viable shipping address. Claudia Colombo or USPS is not responsible for the item if USPS has to make multiple attempts at delivery. There are also no refunds on returned items from USPS. This is strictly enforced if several attempts are made at delivery and the recipient isn’t available to receive or sign for the package and the package is returned, as long as there was no error on Claudia Colombo’s part, then the customer assumes sole liability. The customer will not be refunded on a package that has been delivered by USPS to the address the customer provided. If lost, stolen from customers address or customer has moved. This is not the respon

OUT OF STOCK

If an item is out of stock, we will notify you via e-mail within one business day. Please make sure to add us to your address book so that you may receive notification.

REFUNDS

Claudia Colombo currently accepts no returns. Your order is Final Sale. Refunds for a defective product only. If any of your packages arrive damaged or if you received an incorrect item your claim with a photo must be made within FOUR days from the date you receive your order and we will be happy to exchange it for the correct item.

RESTOCKING FEE

A Restocking Fee of 15% will be applied to any item returned that is not defective or damaged.